FAQ's

I want my dog to come to The DOG Club - what do I do?

 

Please fill out a form under "Contact" which you will find at the top right side of the page or text or email. 

 

How long until I hear back from The DOG Club?

 

Please allow one business day to hear back from us.  Haven't heard and it has been 24 hours or its an emergency  - please send us a text or email or two!!  We are never bothered if you reach out a few times and in a few different ways!  Our goal is to try to accomodate your bookings as quickly as possible.

​

What can I expect when I hear back from The DOG Club?

​

If the dates you requested are available then we can hold your booking for a few days while we get the paperwork sorted and book a meet and greet.

 

We will send you our New Client Package - please fill in at your earliest convenience.   Not tech savvy - no problem - we will figure out how to get the information we need!

​

What to bring:

​

• PLEASE MARK EVERYTHING WITH YOUR DOG'S NAME

• Something that smells like home for their suite - a towel is perfect or their bed

• Food - what they normally eat - going to dog camp can be stressful the first few times so please make sure they come with their regular food 

• Specialty treats if they need them or we can use a handful of their kibble - we have mini milkbones and beef liver treats here

• No need to bring bowls - we have plenty

​

TIPS for a happy drop off:​

​​​

• Say your goodbyes at home as best as you can - when you drop them off be cheery and happy - please try not to call your dog's name while we are bringing them into the kennel - it is confusing for them

• Have your items labelled and we will help you unload

• When you pull in please treat the area in front of the kennel like a round about - please wait in line if there are cars in front of you and remain in your car

• Please wait in your car until you are first in line before exiting your vehicle - DO NOT PARK where the parked cars are - these are staff and house vehicles - our goal is to have everyone moving in a forward motion 

• If possible please hand over all items before taking your dog out of the car

• ALWAYS have your dog on a leash!!

​

​

​